Managing Clients
How to show your client the website while you are building it (but not the entire world)
Unless you are starting off with a sexy design, creating a website from the framework default template looks terrible for a while. Placeholder images, strange colors and sample widgets are part of the building process, but let’s be honest during that process the website doesn’t look it’s best. It’s like the construction of a new shiny office…
Read MoreHow to make tight deadlines (and get to wine faster)
It was 4:37 pm… and I was pissed off. Earlier today everything had gone wrong: three “promised” payments didn’t come in, two websites crashed and my email was down for about an hour. Thankfully, I had gotten over all those issues because I wasn’t very hopeful about what I had to do next. See, after…
Read MoreHow to NOT get burned by “potential clients”
Seven years ago, I made a huge mistake (no, I didn’t buy a pair of cold-weather crocs). I agreed to have a phone conversation with a “potential client” about what they wanted in a new website. Seems simple enough, right? Nope. I got B-U-R-N-E-D! Big time! Here’s what happened… The Phone Call Like you, I…
Read More“Can you add some POP”? Here’s how to understand vague client requests
When it comes to communicating about projects, vague client requests will kill profitability. Would you ever walk into McDonalds and say “Hi! I’d like some lunch please”. Probably not! I mean… who knows what you would get! But using vague client requests is exactly how most people communicate during web projects. Communication about web projects…
Read MoreHow to sell WordPress hosting to your clients at a premium
When it comes to website hosting, one of the most frustrating things that we’ve dealt with over the years is clients who use price as a major deciding factor to determine where their website should be hosted. They don’t understand that hosting packages are not created equally and that there are some that out perform…
Read MoreHow to know if your clients open your emails
Use this free tool to know when (and where) your emails are being opened. How many times have you heard something like this: “Oh, no, sorry… I never saw your email come in.” Another weird thing is that this missing email phenomenon seems to happen a lot when bills are sent out. Like when I…
Read MoreBehind The Code Show: Shane Walton
“Build a team of talented people which will allow you to focus on what you do best.” ~ Shane Walton Shane is an entrepreneur, marketing genius, lover of hats and overall amazing guy. He and his wife own Green Vine Marketing which is a Denver, Colorado based digital marketing firm that they have been operating for…
Read More5 Insightful Lessons For New Web Designers
Ever have those thoughts where you go “If I could just do it all over again, I would…” and then you come up with some Einstein-level idea that would have made your life so much better if you only did that thing when you started? Well today, I had that thought. I thought to myself…
Read MoreSave Major Amounts of Time: Free Copy & Paste FAQs For Web Designers
After a deep sigh… I gritted my teeth… shook my head slightly and thought to myself “Why am I answering this same fucking question again”? It was the third time this week that one of my clients asked me the same exact question… and the third time this week that I had to type the same…
Read MoreThis is the absolute best article I’ve ever read (in 35 years)
When the rest of your family lives in a cold, wintery wonderland (Massachusetts) and you live in a sunny, palmtree filled paradise (Florida)… your house becomes the inexpensive vacation destination for the family. And I’m OK with that. It’s currently summer time and our latest visitors, who were fresh out of grade school for the year…
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