Managing Clients

How to make tight deadlines (and get to wine faster)

It was 4:37 pm… and I was pissed off. Earlier today everything had gone wrong: three “promised” payments didn’t come in, two websites crashed and my email was down for about an hour. Thankfully, I had gotten over all those issues because I wasn’t very hopeful about what I had to do next. See, after…

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How to NOT get burned by “potential clients”

Seven years ago, I made a huge mistake (no, I didn’t buy a pair of cold-weather crocs). I agreed to have a phone conversation with a “potential client” about what they wanted in a new website. Seems simple enough, right? Nope. I got B-U-R-N-E-D! Big time! Here’s what happened… The Phone Call Like you, I…

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“Can you add some POP”? Here’s how to understand vague client requests

When it comes to communicating about projects, vague client requests will kill profitability. Would you ever walk into McDonalds and say “Hi!  I’d like some lunch please”.  Probably not! I mean… who knows what you would get! But using vague client requests is exactly how most people communicate during web projects. Communication about web projects…

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How to sell WordPress hosting to your clients at a premium

When it comes to website hosting, one of the most frustrating things that we’ve dealt with over the years is clients who use price as a major deciding factor to determine where their website should be hosted. They don’t understand that hosting packages are not created equally and that there are some that out perform…

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How to know if your clients open your emails

Use this free tool to know when (and where) your emails are being opened. How many times have you heard something like this: “Oh, no, sorry… I never saw your email come in.” Another weird thing is that this missing email phenomenon seems to happen a lot when bills are sent out. Like when I…

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Behind The Code Show: Shane Walton

“Build a team of talented people which will allow you to focus on what you do best.” ~ Shane Walton Shane is an entrepreneur, marketing genius, lover of hats and overall amazing guy.  He and his wife own Green Vine Marketing which is a Denver, Colorado based digital marketing firm that they have been operating for…

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5 Insightful Lessons For New Web Designers

Ever have those thoughts where you go “If I could just do it all over again, I would…” and then you come up with some Einstein-level idea that would have made your life so much better if you only did that thing when you started? Well today, I had that thought. I thought to myself…

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This is the absolute best article I’ve ever read (in 35 years)

When the rest of your family lives in a cold, wintery wonderland (Massachusetts) and you live in a sunny, palmtree filled paradise (Florida)… your house becomes the inexpensive vacation destination for the family. And I’m OK with that. It’s currently summer time and our latest visitors, who were fresh out of grade school for the year…

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